We thought about listing all of the individual positions we can help you hire for, but honestly, it's too long. No one wants to look at an endless spreadsheet. Suffice it to say that if you need a position filled, we will have the right person for it. And if not, we will find that person for you. What can't we fill? Positions that are related to your core business. We also don't provide outbound sales reps. Other than that, it's all fair game. Here are some broad categories we can cover, just to give you an idea:

(And for those of you who would like to join our talent pool, we are always looking for talented individuals. Apply today on our employment site.)

Data Entry Support (starting at $999/mo)

Your data is your "secret sauce" and you need to keep it reliable, accurate and up-to-date. We can provide associates who can help you digitize, archive, store, manage, and retrieve your data and documents so they are always ready to serve your business. 

  • Maintain your database with new customer/account information 
  • Transfer and combine data from source documents into your database
  • Correct inconsistencies in your data
  • Eliminate unnecessary information to prevent redundancies
  • Obtain missing data for incomplete documents
  • Check the finished output for accuracy 
  • Access relevant files to retrieve information when requested
  • Comply with your company’s procedures, systems, and data protection rules

Customer Service (starting at $1199/mo)

Make your customer service truly personal. Our inbound associates will provide information and assistance about your products and services in a way that’s credible, patient, and entirely focused on what your customers need. 

  • Connect with your customers via phone, live chat or email
  • Answer customer inquiries about your product/service
  • Learn and maintain a deep understanding of your product/service to resolve inquiries and problems
  • Give pricing and delivery information
  • Process requests and orders along with forms and applications
  • Know what’s causing issues and recommend the best solutions 
  • Escalate requests and unresolved issues to the appropriate team/personnel
  • Process, update, and close customer accounts 
  • Record inquiries, comments, and complaints along with the appropriate actions taken to respond to and resolve them
  • Up-sell/cross-sell based on your customers' profile and needs
  • Provide your customers with a great sales experience
  • Prepare product/service reports 

Technical Support (starting at $1499/mo)

Secure the operational efficiency of your clients’ systems, hardware, and software. And most importantly, get your customers up and running again. Our associates will deliver knowledgable support to ensure a better user experience for your customers.  

  • Provide technical and troubleshooting assistance through phone, email, chat or remote 
  • Install and modify computer hardware and software 
  • Troubleshoot, diagnose, and resolve problems related to operating systems, hardware, software, and other technical products
  • Record issues and actions taken to resolve those issues

Marketing Support (starting at $1299/mo)

Connect to your customers where and when it matters to them. Our associates will help you develop the right content, platforms and transactional platforms to maximize every marketing dollar you spend. 

  • Web Development 
  • Design, build, and maintain the look and feel of your site
  • Design site navigation, user access, payment systems, and security 
  • Enhance the user experience with video, sound or animation elements
  • Recommend and test site solutions 
  • Track and improve site performance with plugins
  • Graphics and web design 
  • Create visually compelling content for your site, social media, and other relevant content distribution channels
  • Develop a design brief based on what your business needs
  • Execute designs consistent with your voice and brand
  • Enhance your site’s user experience with design features and elements
  • Content Marketing 
  • Regularly update your corporate website, blog, forum, social media pages, and other relevant content distribution channels with new content
  • Develop targeted content for your ads, articles, infographics, and other materials
  • Increase site traffic and improve search engine ranking for your pages with keyword research and keyword-rich content
  • Ensure the content is accurate, error-free, and consistent with your brand and voice
  • Always optimize content for both search and social 

Have a question, request, or simply want to get going? Contact us